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Support Agreement Comparison

To meet the various needs of the scientific laboratory, Beckman Coulter offers a wide range of Support Agreements. Regardless of the Support Agreement selected, you are assured that Beckman Coulter provides only the finest quality support.

For optimal flexibility, our Support Agreements are structured to provide you with various levels of support for hardware, software, training, regulatory compliance and product upgrade pathways (Table 1).

Table 1. Comparison of Beckman Coulter Support Agreements

Hardware Coverage Support & Grow Total Plus Prevention Plus
Preventive Maintenance Yes Yes Yes
Emergency Repair Service Yes Yes Discount
Replacement Parts  Yes Yes Discount
Centrifuge Drives Yes Yes Discount
UV Lamps Yes (3/yr.) Yes (3/yr.) Discount
Engineering Reliability Upgrades Yes Yes Discount
Firmware Updates Yes Yes Discount
Validation Services Optional Optional No
Rotor Coverage Yes Optional No
Web-based Support Yes Optional No
Privileged Call Center Phone Entitlements Yes Yes Yes

A variety of plans are available to suit the various needs of the scientific laboratory.

Additional systems coverage with Support & Grow Agreement (offered on selected product lines) include:

  • Operator Training
  • Advanced Operator Training
  • On-site Applications Support
  • Software Revision Upgrades or Migration Packages
  • Accessory/Software Discounts
  • E-Lab Live Online Training
  • Integration Services