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Support

Beckman Coulter has built a solid reputation for professional yet personal service and we've added tools and services on our new site that keep this strength in mind. Our Customer Support Center is your first stop for support. Our goal is to increase your lab productivity by providing you with the proper support tools and information.
   
Customer Support

Customer Support

Support Request

Support Requests can be entered by registered Beckman Coulter customers for an instrument that you specify using the System ID.

Product Registrations

If you have previously registered an instrument, but do not have a website Username, please register here.

Forums/User Groups

Check out the Beckman Coulter forums for open discussions between users of specific Beckman Coulter products. The following are just a few specific groups:

 

Quality Assurance Programs

As a part of our ongoing commitment to quality products and services, Beckman Coulter offers several QA and service programs.

PROService Remote Diagnostics

PROService is a remote diagnostic system that enhances the technical support of your Beckman Coulter systems.

Documentation and Downloads

Documentation & Downloads

Literature

In this section you will find documents including including Brochures, Datasheets, Newsletters, and other reference documents, as well as the Beckman Coulter Bibliography. These resources are searchable by keyword, product and document type.

Technical Documents

The technical document library allows you to search by product, item/REF number, document number, lot number, or keyword for various technical documents, including instrument and consumable Instructions for Use (IFUs), Certificates, Declaration of Conformity, Product Announcement Letters, Product Information Notices, etc.

Safety Data Sheets (SDS/MSDS)

Safety Data Sheets (formerly called Material Safety Data Sheets) provide workers and emergency personnel with the proper procedures for handling or working with a particular substance. In this section, you may search by part number, product name, or instrument for a SDS/MSDS.

Software Downloads

In this section, you can find software downloads for software updates, patches, and calibrator files. You may search for software that is accessible for download online by product, item/REF number, lot number, or software name.

Warranties

Warranties

Warranties & Service Agreements

An instrument backed by a Beckman Coulter warranty or service agreement is ensured the finest support available. All you need is the System ID or Serial Number to begin the process to protect your investment.

Learn About Service Agreements

Our service agreements range from basic repair to instrument certification and cover a single instrument system, a complete lab or an entire institution.

Learn Your System ID

Your Instrument's System Identification Number is your key to Beckman Coulter's world-class service and support.

Service Parts

Items shown on the page are the most commonly required. List pricing is indicated however, GPO pricing if applicable will apply. The list does not include all consumable items and is subject to update and change without notice.

Resources

Resources

FAQs

View our most frequently asked questions on a variety of topics, including product information and general topics.

   

Training & Education

Beckman Coulter offers a variety of Webinars, Tools and Instructor-Led Classes to help you to develop your skills and techniques, as well as keep current with the latest developments.

Suppliers

Suppliers

Terms and Conditions

View the standard Terms and Conditions for the purchase of equipment, supplies, and materials.

Supplier Guidebook

The Supplier Guidebook is a reference document for the Beckman Coulter material and service supply base which provides an overview of our global approach to Supplier Quality Management and outlines our expectations of these suppliers.