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Service Contracts
Optimize your lab with flexible service contract options
Gain the comprehensive support your lab needs, regardless of size, to help your operation maximize uptime, increase laboratorian confidence, and gain peace-of-mind.
Our flexible service contracts are designed to provide expert support, optimize instrument performance, and offer robust training options to help you meet or exceed your unique lab goals.
Key Benefits of Service Contracts
Maximize Lab
Uptime
Uptime
99% and 98% uptime guarantee during core business hours
Ongoing Lab Worker
Support
Support
Bundled education entitlements provide road mapping, flexible options and customer development to optimize decision making and customer upskilling
Around the Clock
Coverage
Coverage
Expansive coverage hours and response times provide extended support hours and onsite response times to minimize downtime
DxS Service Agreements: Tiered Value, Right-Sized to Your Needs
Choose from any of our service agreement packages for foundational support – each providing configurable options to best fit your laboratory's needs.
Full-service Contracts
Full-service agreements provide comprehensive OEM support (parts, labor, expertise) and industry-leading capabilities.
Bronze
Basic coverage to maintain standards
DxS Bronze is a more basic coverage for ensuring standards and remote support options.
Gold
The new standard in full service coverage
DxS Gold sets the new standard for full-service coverage: with high uptime guarantees and onsite response times at competitive price points for customers of all volumes.
Platinum
Next-level coverage for high-volume accounts
DxS Platinum delivers next-level coverage ideal for high and ultra-high volume labs looking for expansive coverage hours, next-level support for their staff, and maximum uptime levels.
BioMed Agreement Portfolio
Service agreements for customers with in-house biomedical teams looking for additional support.
Assurance
Targeted support for advanced BioMed programs
DxS Assurance provides targeted service support and investment protection for mature BioMed teams operating with a higher level of confidence.
First Call
Expansive support for growing BioMed programs
DxS First Call provides expansive support to assist growing BioMed teams with ready-access field and technical service, replacement parts, and investment protection for their analyzer(s).
Build a Customized Pathway to Increased Confidence with DxS Service.
DxS Service & Support
Confidently minimize downtime, drive efficiency and maximize performance so you can deliver results on time.
PROService
PROService maximizes instrument uptime and resolves issues with advanced remote service tools, enabling shortened service times.
This product may not be available in your country or region at this time. Please contact your Beckman Coulter sales representative or distributor for more information. 2024-12640
