DxS Clinical Laboratory Service and Support

Laboratories Face Unprecedented Challenges

In an environment where there is increasing pressure to deliver higher quality of care, laboratory leaders seek to mitigate risks while accelerating turnaround times (TAT). Meanwhile, greater testing demands, fewer resources and unplanned downtime can lead to inconsistent TAT, slowing intervention and creating stress for patients.

Downtime is complex. It can be caused by any number of factors, from planned maintenance to unforeseen circumstances - any condition that interrupts the delivery of test results. Laboratories must account for them all, and that can be challenging.

Laboratorians identified unplanned downtime
as one of the top factors limiting their lab's productivity.1

pie chart citing 67% instrument maintenance as a top five challenge

Laboratorians ranked instrument maintenance
and downtime as a top five challenge.1

High Costs of Downtime

When turnaround time is negatively affected, it isn’t just a lab problem. It’s also a problem with significant consequences for patients, clinicians and the hospital.

For example, inconsistent turnaround time hinders patient care. Not only are there increased healthcare expenses related to downtime, there can also be a delay in crucial medical interventions.

When a laboratory instrument goes down unexpectedly, doctors and patients may lose valuable time while waiting for life-saving answers.

pie chart citing 70% of info in patient chart based on lab results

Objective information located in a patient's
chart is based on laboratory results.2

red pie chart citing 61% of patients stay in the ER longer

Patients experience an increased
length-of-stay in the ER.3

Video Every Second Counts in Patient Care

Your laboratory insights guide critical patient care decisions—but when delays occur, patients can lose valuable time while waiting for life-saving answers. Watch video to learn how DxS Service and Support can help minimize downtime, drive efficiency and maximize performance.

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Taking Back Control

Every diagnostic and clinical laboratory has its unique challenges. With the right service and support, your laboratory can be equipped to maximize uptime and get on the path to success.

Imagine the value of a service partner that could help you:

  • Minimize the risk of unplanned downtime by showing you proactive ways to identify problems before they occur
  • Increase your confidence in laboratory performance by leveraging data already in your lab, optimizing laboratory performance and workflow and maximizing instrument up time
  • Achieve fast and consistent turnaround time through greater operational efficiency, so you and your staff can focus on adding value to patient outcomes and the care continuum

Explore Beckman Coulter Service

Every laboratory has its unique challenges. But the road to success can be easier when you have a trusted partner by your side.

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Risk of unplanned downtime. Adopt a proactive approach to manage downtime and identify problems before they occur.
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Confidence in laboratory performance. Leverage informatics and value-added services to optimize laboratory performance and workflow and maximize instrument up time.
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Cultivate fast and consistent TAT. Maintain and drive operational efficiency to allow staff to focus on the most pressing matters–adding value to patient outcomes and the care continuum.
Female lab tech with goggle
Customize a proactive and predictive service solution for your laboratory
Group of lab techs talking
Resolve challenges with a shared sense of urgency
Smiling man in blue shirt with woman lab tech in the background
Foster a culture of continuous improvement to drive innovation
Young child with nurse in hospital -setting
Support patient care in the communities your laboratory serves

DxS Service & Support Options

Get the most out of your investment at every stage, from requirements building through implementation and beyond.

DxS service packages

Gain assurance with a foundational plan that balances lab service engineer coverage to meet the unique needs of your laboratory.


DxS Service Package chart

Learn more about exclusions to DxS Service Packages and Time & Materials Policy


DxS value-added services

Boost confidence with solutions designed to elevate your laboratory’s performance and provide peace-of-mind.

Service package graphic displaying value added services and customizable options for laboratories

Your Peers Have Spoken: Beckman Coulter Instruments Win Again

Laboratory professionals from over 2,000 locations shared their experiences and the results are in. Beckman Coulter's Immunoassay, Chemistry, Integrated Systems, AST/ID (Microbiology) and Urinalysis instruments received nine Clinical Laboratory Awards from IMV ServiceTrakTM. Awards included “Best System Performance” “Best Service” and “Best Customer Satisfaction” across the five categories.

IMV 2020 Best Service  Logo-awards

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