Why Order Processing Matters Hospital Digitizes Systems and Improves Wait Times, Patient Flow and Patient Safety
Operating the laboratory
Order processing helps the laboratory run smoothly. Laboratory order processing systems encompass every aspect of the laboratory testing process. Each stage—from initial order by a nurse, practitioner or physician through sample collection, testing and results reporting—is included.
Accurate order inventory management and tracking help the laboratory consistently deliver on its TAT and patient care commitments.
Shaping patient experience
A patient’s experience with the health system is influenced by patient flow: his or her physical movement through a facility’s departments. Patient flow includes every touch point from admissions to discharge. People, processes and systems—including laboratory order processing systems—directly impact patient flow.
Lack of optimization in patient flow can cause extended wait times, which can negatively impact a patient’s experience.
Safeguarding patient safety
According to the United States Centers for Disease Control and Prevention, “Lab test errors are among the most frequent in primary care and are also among the most likely to cascade to patient harm when they occur.”1 Management and communication of test results—through the laboratory order processing system—is a factor in delivering high-quality patient care.