Integrated Systems Wins IMV ServiceTrakTM Award for Best Service
We are happy to announce that our Integrated Systems was recognized by IMV for Best Service on July 27 at AACC. IMV, part of Science and Medicine Group, annually produces a series of proprietary ServiceTrak™ Clinical Laboratory reports that are compiled from phone and online interviews with laboratory testing professionals in hospitals in the U.S.
These reports are an independent analysis of service trends in laboratory diagnostics and include manufacturer ratings for each instrument type. Laboratory professionals are asked to rate their level of satisfaction with the instrument manufacturers, the system performance, and the service received for their laboratory testing instruments.
The Best of Service award is given to the manufacturer whose customers give the highest %HS responses when asked to rate overall OEM service performance. Probing on the customer experience from installation to instrument end of life, IMV ServiceTrak™ has been an industry benchmarking standard for over 25 years.