PROService is available for the following Beckman Coulter diagnostics instruments
- AutoMate 600 sample processing system
- AutoMate 800 sample processing system
- AU680 and DxC 700 AU
- AU5800 series chemistry analyzers
- DxC series chemistry analyzers
- DxH series hematology analyzers
- LH series hematology analyzers
- Access 2 immunoassay analyzer
- DxI series immunoassay analyzers
How connectivity is established
To establish connectivity, a Remote Application Processor (RAP) box (a small form factor computer without a keyboard, or mouse or a monitor measuring 10.6”wx1.6”h x 5.7”d) is connected to each of your Beckman Coulter systems via an Ethernet cable. The RAP box is then connected to the internet via an Ethernet port provided by your facility (Wi-Fi and cellular network internet connectivity options are available in certain geographies). Each RAP box may connect up to five systems/instruments. If your facility requires multiple RAP boxes, each RAP box needs an internet connection.
How PROService communicates
PROService receives information by using the instrument workstation, which sends instrument performance data to the Remote Monitoring System (RMS) RAP box. The RAP box then secures this data and forwards it to our servers. All communications between your connected instruments and us are coordinated through the RAP box.
The RMS RAP box is connected to your network using a static or Dynamic Host Configuration Protocol IP address. The RAP box communicates through your existing network to our servers only. Two types of connections will routinely be made during PROService operation.
Outbound-initiated data messages are secured via encryption and sent through your firewall via HTTPS on Port 443, the standard port for secure internet usage. In most cases, this port will already be open in your firewall. Information is transmitted using Secure Sockets Layer (SSL), a protocol for transmitting information securely via the internet. SSL creates a secure connection between a client and a server, over which data can be sent securely.
If a proxy server is in place, RMS will adjust automatically after it is configured using information provided by your IT department. However, at this time, we have limited support for Microsoft IIS proxy servers which utilize user authentication.
No additional resources should be necessary to support PROService data transmission. Typical data packets are 2 KB or less at intervals of approximately every 30 seconds. For desktop sharing and software updates, 128 kbps bandwidth is required.