DxS Service Portfolio Offerings

At Beckman Coulter Service, we are committed to elevating care by helping physicians make the right diagnosis at the right time and by serving our community to ensure vital instruments are optimized. Our ability to empower laboratories to operate more effectively and efficiently is key to what we do every single day.

We offer customizable proactive and predictive service solutions, backed by our dedicated service professionals, that drive operational efficiency, increase system reliability, minimize downtime, and optimize laboratories performance.

DxS Service Agreements

Gain comprehensive support that maximizes uptime and ensures peace-of-mind. Our flexible service agreements provide expert support, optimize instrument performance, and scale to meet your unique laboratory goals.

Choose from either our Prevent or Protect Service agreements for foundational support – each providing configurable options to best fit your laboratory's needs.

Learn more about exclusions to DxS Service Packages and Time & Materials Policy

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Professional Services

Expansive a la carte services enhance productivity, provide proactive partnership, and ensure optimal reliability.

Professional services can be added to any service package or purchased individually to further enhance productivity and reliability. Click the "Request a Quote" button for a consultation and more details.

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Success Management

A tailored partnership designed to increase your operational efficiency and optimize staff competency through proactive subject-matter expert support.
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A proactive, full-service program to maximize uptime, create operational time savings, and bring peace-of-mind reliability to your lab.
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Data Standardization Apps Support
Support to simplify your laboratory workflow by assisting in process standardization and implementation of population health management.
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LIS Consultation
An in-depth technical consultation to configure LIS functions and integrations to enhance clinical and pathology workflow.

Education & Training

Elevate staff expertise to meet your future growth goals.

Our portfolio of customizable Education & Training options provide staff with the development solutions to meet your labs' journey.

Education & Training options can be added to any service agreement or purchased individually. Click the "Request a Quote" button for a consultation and more.

A Portfolio of Customizable Options
Basic and Advanced, On-site and E-learning training options.
Customized training provided in blended, virtual, on-site, and immersive environment formats.
Solutions to Meet Your Lab's Journey
Interactive content to optimize staff development through coaching, triaging, and mentoring services.
Implementation support before, during, and /or after new instrument installation.
Elevate Staff Expertise and Comfort
Personalized options to address your unique needs at your desired pace for your specific instrumentation.
Ongoing applications support options for whenever you need it.

When turnaround time is negatively affected, it isn’t just a lab problem. It’s also a problem with significant consequences for patients, clinicians and the hospital.