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Beckman Coulter offers the same quality support for our customers who use our services on a time and material basis. All you need is the System ID number for your instrument and we will process your support request either online or at one of our technical call centers.
For an online request, please locate your instrument in the My Warranties application, and select Support Request next to the instrument information.
For telephone support, please contact us.
- Scheduled Preventive Maintenance Calls (PMCs) increase instrument reliability and performance. Thorough PMC procedures include cleaning, inspecting, adjustments and calibrations to published factory specifications. Minor problems are corrected to prevent catastrophic failures that jeopardize valuable samples and lab productivity. Normal PMC parts are included in this agreement (excluding UV lamps).
- Emergency Repair Service is available at 20% off the current hourly rate.
- Replacement Parts are available at 20% off the current list price. Beckman Coulter service engineers carry a stock of commonly used parts for timely instrument repairs. Additional parts are obtained from Beckman Coulter's computerized service inventory, which provides immediate access to over 640,000 OEM parts.
- Factory Trained and Certified Service Engineers perform all service repairs. Beckman Coulter personnel are continuously trained on the latest instrument technology, product improvements, software, and accessories.
- Service Engineers Located Nationwide to ensure fast and efficient service response. Beckman Coulter service teams are staffed to provide constant service coverage during periods of engineer training, vacation, and illness.
- Web-based Support
- Privileged Call Center Entitlements
