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Reconfiguring Laboratory Workflow to Increase Efficiency
When Bassett Health Network, a large healthcare organization covering 5,600 square miles in upstate New York, invested in new instrumentation for its core laboratory and seven additional facilities, it also sought to expand the value of the new systems through workflow optimization. Through partnership with Beckman Coulter, Bassett Health Network was able to apply a 3P (Product, Preparation, Process) methodology, transforming operations to increase standardization and reduce redundancies. The strategic approach resulted in increased efficiencies that included a 65% reduction in process steps, a 71% reduction in touchpoints, and a volume increase at the core laboratory of approximately 20%.